Frequently Asked Questions

Get some answers to some of the most common questions about Pusheen Shop that we get asked!

• How much does shipping from Pusheen Shop cost?
• Currently Pusheen Shop offers Standard Shipping for $11 for most orders to customers anywhere in the United States. We also offer Saver Shipping for $5 for domestic orders with an estimated weight of less than 1lb. See here for more information.
• For orders shipping internationally and to US territories, shipping costs are based on the shipping costs provided to us by the USPS and the local postal service. While we are unable to offer fixed international shipping at this time, we are constantly on the lookout for ways to improve our international shipping services and costs, and we take any opportunity to pass any of those savings on to you.
• How do I start a return for an item purchased from Pusheen Shop?
• Simply go to our Returns page here to initiate a return for any eligible item. You will need either your six digit order number or email address used to place the order to start your return. More information about returns policy can be found on this page.
• Where can I find more information about Pusheen.com giveaways?
• Announcements about giveaways and events can be found on Pusheen.com. We also always announce any giveaways on our social media pages on Facebook, Instagram, and Twitter. Winners will be announced on the same giveaway page on Pusheen.com after the promotion has ended and will be contacted directly using the email address provided at entry.
• Does Pusheen Shop offer gift cards? Can I send them as gifts?
• Gift cards can be purchased on Pusheen Shop, where a digital redemption code will be sent to you via the email address provided during checkout. If you are purchasing the gift card, please use your email address during checkout so you can confirm receipt. We recommend forwarding the email you receive to the intended recipient or printing out the linked gift card page to give a physical gift.
• Gift card orders are still subject to the same security and processing as orders for physical merchandise and can be combined with other methods of payment during checkout.
• Can you help me with my Pusheen Box subscription?
• Pusheen Shop is not affiliated with the Pusheen Box subscription service and is not able to offer assistance regarding your subscription or shipping information for your Pusheen Box. For inquiries regarding Pusheen Box, please head over to PusheenBox.com for more info.
• I think I may have purchased a bootleg Pusheen product or design, can Pusheen Shop confirm or help?
• If you think you may have seen or purchased an unofficial piece of Pusheen merchandise or a copyright infringing design, you can report it to us by contacting us directly using our help desk. Please include any relevant links, photos, or other information about the item in question as is available. If you have purchased an unauthorized Pusheen product from another store or website, we are unable to provide replacements or refunds for these items. Pusheen Shop can only offer service for items purchased from our store.
• I still need more help, is there anyone I can contact?
• While we have plenty of information about Pusheen Shop in the rest of our FAQ section, we understand that sometimes it’s easier and more direct to just talk to us.
• You can always contact us via our dedicated customer service helpdesk.
• We typically respond to messages in 1-2 business days, but please note that this time may be extended during holidays and that this inbox is not monitored on holidays and weekends.

Order Help

Get help checking the status of a recent shipment, making purchases, or editing a recent order.

How do I place an order?

When there’s an item you would like to purchase, click on the item in the store and then click the pink “Add to Cart” button on the product page. You may continue to shop until you are ready to checkout. When you are ready to checkout, click on the Bag, located at the top right section of the screen.

Once you have carefully reviewed your order, checking that any sizes and quantities are correct, click on “Checkout” to confirm your order. You will then be directed to a page where you can fill out your billing, shipping, and payment information.

Once your order has been submitted, we are unable to modify its contents. If you need to make changes to your order, contact us for more help.

How can I make changes to a recent order?

Pusheen Shop is able to update the shipping address or shipping method of an order that is processing and has not shipped. If you need to cancel your order or change the shipping address or shipping method, please contact us as soon as possible.

Please note that a change in shipping address or shipping method may require additional charges. We will contact you to process these charges through PayPal.

Unfortunately, we are unable to add or exchange the contents of an order once it has been placed. If you would like to add or exchange contents of an order, you must cancel your order and place a new order with the updated contents. If you would like to remove items from your order, please contact us and we will remove and issue a refund for the unwanted items.

Please carefully review your order before completing checkout and confirm that all information, including your email address, is correct. Pusheen Shop is not responsible if an order ships and the information provided at checkout was incorrect.

Pusheen Shop cannot cancel or modify an order that has been processed and shipped.

Please note that changing the address on your Pusheen Shop customer account does not change the shipping or billing address on an existing order. Once an order has been placed, the shipping address can only be modified from our end. Additionally, billing addresses cannot be modified after an order has been placed. To update your shipping address, please contact us.

How can I cancel an order?

Pusheen Shop allows cancellations on any orders that are processing and have not shipped. If you are unsure if your order has shipped, you can refer to any recent order email notifications, log in to your Pusheen Shop customer account, or contact us for more info.

Pusheen Shop is unable to cancel orders that have already shipped. However, once you have received your order, you may submit a return request to begin the returns process. Please note that some items are not eligible for returns, such as footwear, intimate apparel, and perishables.

Do I need a customer account to place an order?

ustomer accounts are entirely optional and are not required to place an order with Pusheen Shop. However, customer accounts are useful as they allow you to review your order history and the status of your current orders, including tracking information.

How do I check my order status?

After you have placed your order with Pusheen Shop, automated order confirmation and shipping notification emails are sent to the email address provided at checkout. You will receive the shipping confirmation email with tracking information once your order has been processed and shipped.

You can log in to your Pusheen Shop customer account to view your order history and the status and tracking information for your recent orders.

If you do not have a customer account with Pusheen Shop, you can still track your order using the tracking or customs link provided in your shipping confirmation email. You do not need a Pusheen Shop customer account to view this information, as order confirmation and shipping confirmation emails are sent out for every order!

Payment & Billing

Learn more about payment and billing for your orders with Pusheen Shop, as well as our Refund Policy.

Accepted Payment Methods

Pusheen Shop accepts the following payment methods:

PayPal
MasterCard
VISA
American Express
Discover Card
E-checks
All prices are displayed in US Dollars. For different currencies, your credit card company will calculate the exchange rate automatically. Exchange fees may apply.

How can I find out about sales and promotions at Pusheen Shop?

To stay up to date with all of our promotions and sales, be sure to follow us on any of our social media platforms, and sign up for our email newsletter:

Pusheen Shop on Facebook
Pusheen Shop on Twitter
Pusheen Shop on Instagram
Pusheen Shop Newsletter
Valid discount codes can be entered at checkout. Only one discount code can be used per order. Discount codes must be entered at the time of purchase and cannot be applied to orders retroactively. Pusheen Shop does not offer price matching for sale or other retailers or previous sale prices and discounts.

Any discount/coupon codes or gift cards applied at checkout will reduce the total costs for the products in your cart before any added shipping costs.

For international orders, the original retail value listed for products purchased will be displayed on any packing slips or customs forms when shipped, regardless of any discounts applied at checkout.

Privacy & Security

Pusheen Shop does not store full credit card information and all transactions are secure and encrypted. For additional information, please refer to our Privacy Policy.